By embracing the Agile methodology, I transformed a web designer's workflow. We ditched rigid plans for iterative sprints, focusing on tight feedback loops and continuous improvement. This streamlined their processes, allowing for greater flexibility and responsiveness to client needs.

Alongside this transformation, I crafted a strategic business development plan that targeted high-value clients and emphasised the benefits of local talent.

The result? A surge in business and the satisfying return of jobs to Australia, proving that efficiency and ethical practices can boost both profits and the local economy.

I dove headfirst into a property developer's world, dissecting their customer journey from initial contact to keys in hand. This led to a complete revamp of their policies and procedures, streamlining interactions for both clients and staff.

To tackle staff retention issues, I delved into the heart of their company culture, conducting thorough investigations to pinpoint areas for improvement.

The result? A transformed customer experience, a more cohesive set of internal guidelines, and a workplace where employees felt valued and motivated to stay.

I took charge in a start-up software development company, building the backbone of their operations by designing and implementing comprehensive internal processes, policies, and procedures.

My role extended beyond the office, as I served as an Off-Site Project and Operations Manager, ensuring smooth workflows. I played a key part in building the team, assisting with recruitment and working closely with HR to guarantee fair and beneficial employment contracts.

My contributions have been recognised, leading to exciting opportunities assisting in Research and Development and engaging with external stakeholders.

I conducted a thorough audit of a company's software landscape, meticulously analysing each program, its fees, and associated storage needs. This investigation revealed a startling amount of wasted money on unused subscriptions and oversized storage plans.

My solution? I eliminated redundant software, negotiated streamlined storage, and implemented more cost-effective, tailored programs.

The result was a massive annual cost reduction, freeing up budget for more impactful business investments.